Shipping & Returns
1. SHIPPING
1.1 To Spain and Portugal
a) Shipping to Spain (peninsula):
Orders will be delivered within 1-3 working days, since SPG Woman confirms the availability of the items ordered, depending on the stock available at the warehouse or the restocking process.
The delivery is free for orders equal to or higher than 350€. I.V.A not included. In case the amount is lower, the shipping cost is 7€.
b) Shipping to Canary Islands, Ceuta and Melilla:
Premium shipping method:
Orders will be delivered within 3-5 working days, from the moment SPG Woman confirms the availability of the items ordered. The shipping cost varies depending on the parcel’s weight: From 14€ for shipping 4kg, to 66€ for shipping 30 kg. IGIC and fees not included.
Standard delivery method:
Orders will be delivered within 9-13 working days, from the moment SPG Woman confirms the availability of the items ordered. The shipping cost varies depending on the parcel’s weight: From 11€ for shipping 4kg, to 60€ for shipping 30 kg. IGIC and fees not included.
c) Shipping to the Balearic Islands:
Orders will be delivered within 1-3 working days, from the moment SPG Woman confirms the availability of the items ordered. The delivery is free for orders equal or higher than 350€. I.V.A not included. In case the amount is lower, the shipping cost is 8€.
d) Shipping to Portugal:
Orders will be delivered within 1-3 working days, since SPG Woman confirms the availability of the items ordered.
Orders are dispatched from our distribution center in Portugal. The delivery is free for orders equal or higher than 250€. VAT not included. In case the amount is lower, the shipping cost is 4€.
1.2 To Europe
a) Shipping to Andorra, France, Belgium, The Netherlands, Italy, Germany, Ireland:
Orders will be delivered within 2-5 working days, since SPG Woman confirms the availability of the items ordered, depending on the stock available at the warehouse or the restocking process.
The delivery is free for orders equal or higher than 500€. Fees and/or VAT not included. In case the amount is lower, the shipping cost is 22€.
b) Shipping to Norway and Estonia:
Orders will be delivered within 7-9 working days, since SPG Woman confirms the availability of the items ordered.
For orders equal or lower than 1.200€, the shipping cost is 55€. For orders within 1.201€ and 2.100€, the shipping cost is 16€. The delivery is free for orders equal or higher than 2.101€. Fees and/or VAT not included.
c) Shipping to Iceland:
Orders will be delivered within 7-9 working days, since SPG Woman confirms the availability of the items ordered.
For orders equal or lower than 1.150€, the shipping cost is 90€. For orders within 1.151€ and 2.350€, the shipping cost is 35€. The delivery is free for orders equal or higher than 2.351€. Fees and/or VAT not included.
1.3 To America:
a) Shipping to Canada:
Orders will be delivered within 7-10 working days, since SPG Woman confirms the availability of the items ordered. For orders equal or lower than 1.200€, the shipping cost is 70€. For orders within 1.201€ and 2.100€, the shipping cost is 25€. The delivery is free for orders equal or higher than 2.101€. Fees and/or VAT not included.
1.4 To other countries:
The shipping cost and the delivery date of the order will be determined before placing the order.
1.5 Shipping conditions
The shipment of products purchased at SPG Woman is carried out by an external delivery company. Delivery dates might vary for orders placed during high season, sales and areas with special custom regulations and procedures.
In case any of the items ordered are not delivered, it won’t be charged nor included on the invoice. In case customers choose financed payment as a payment method, it will be subject to the approval by the Department of Risks.
In no case will the order be stored for more than 30 days from the requested date of delivery of the order unless explicitly agreed with the customer and in writing and with the obligation to acquire the items at the end of the aforementioned period.
It is understood that the order has been delivered at the moment a physical delivery note is signed to confirm its receipt on the agreed delivery address.
In order to avoid any delivery incidents (such as wrong addresses, absence of the recipient, etc.), it is indispensable to fill the purchase form properly, and it is advisable to provide a contact telephone number where required. Parcels can be tracked through our delivery company’s website.
SPG Woman reserves the right of admission and acceptance of the orders received, which must be authorized by the commercial managers before processing and / or shipping.
2. CHANGES AND RETURNS
Returns will only be accepted in case of manufacturing defects, provided that the customer contacts the company within 7 calendar days after the date of receipt of the items, and as long as they have not been used and / or damaged. An item is considered to be defective only when the defect already exists before its sale. If such period is exceeded, no returns will be accepted. In the aforementioned period, the customer must specify the reason for the return, providing a photograph of the defective item. Our Quality Department will examine the item and we will confirm the most suitable pick-up method.
2.1 Returns request:
Returns can be requested contacting SPG Woman through the following media:
- Calling the telephone number +34 934 657 539 in opening hours from Monday to Thursday from 9.00h to 14.00h and from 16.00h to 18.00h and on Friday from 9.00h to 14.00h.
- Via Whatsapp on the telephone number +34 648 935 458
- Writing to the email ventas@spgwoman.com
IMPORTANT:
Never deliver returns to our commercial network without prior notice, since they will not be accepted.
SPG Woman will not accept in any case return deliveries with unpaid postage. Delivery costs for returns will be paid by SPG Woman.
SPG Woman will not accept returns that have not been previously reported through the channels mentioned before.
SPG Woman is not responsible for any mistakes the customer might make processing orders.